Welcome to DK 999 Game. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our mobile application and related services (the “Service”).
By downloading, accessing, or using the DK 999 Game, you consent to the practices described in this policy. If you do not agree, please do not use our Service.
2. Information We Collect
We collect several types of information to provide and improve our Service to you.
a) Personal Information You Provide:
- Account Information: When you register, we collect your phone number and a password to create your account.
- Financial Information: To process deposits and withdrawals, we collect transaction details through our third-party payment processors (e.g., JazzCash, EasyPaisa). We do not store your full bank account or credit card details on our servers.
- Identity Verification: To comply with regulations and prevent fraud, we may require you to provide identification documents (such as a copy of your CNIC) for verification purposes, especially for withdrawals.
b) Information Collected Automatically:
- Device Information: We collect data about the device you use, including your device model, operating system, unique device identifiers, and mobile network information.
- Usage Data: We log information about how you interact with our Service, such as the games you play, your betting history, session duration, and features you use.
- Log Data: Like most apps, we automatically collect log information, including your IP address, browser type, app crashes, and the pages you visit.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To create, manage, and secure your account.
- To process your financial transactions (deposits and withdrawals).
- To provide customer support and respond to your inquiries.
- To send you important updates, security alerts, and administrative messages.
- To personalize your gaming experience and recommend games.
- To detect, prevent, and address fraud, security, or technical issues.
- To comply with legal and regulatory obligations.
4. How We Share Your Information
We do not sell your personal data. We may share your information only in the following situations:
- With Payment Processors: We share necessary information with trusted third-party payment gateways like JazzCash and EasyPaisa to complete your transactions.
- For Legal Reasons: We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, and safety of ourselves, our users, or others.
- With Service Providers: We engage trusted third-party companies to perform services on our behalf, such as data analysis, customer service, and fraud prevention. These partners are bound by contract to keep your information confidential and secure.
5. Data Security
We implement robust administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, loss, and alteration. These include encryption, secure servers, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
6. Data Retention
We will retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request the correction of inaccurate or incomplete data.
- Request the deletion of your personal data.
- Object to or restrict our processing of your data.
To exercise these rights, please contact us using the details provided at the end of this policy.
8. Age Restriction
Our Service is strictly for individuals who are at least 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete such information from our files.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date. You are advised to review this policy periodically for any changes.